Billing and Your Account
How do I cancel my account?
CANCELLATION POLICY: If you are not completely satisfied with Yogi Surprise, you can cancel your membership and discontinue your monthly payments at any time.
In order to cancel before you are renewed for the next shipment, you need to contact Yogi Surprise prior to the renewal date on the 14th of each month.
Email: [email protected] and we’ll respond promptly.
If your membership has already renewed and you’d like to cancel an upcoming shipment, you must request cancellation by the 3rd of the month to be eligible for a refund.
IF YOU DO NOT CANCEL PRIOR TO THE THIRD DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT. WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.
We’ll get back to promptly!
How do I update my account information?
To update your account information, login using your email address and password, from here you can update your billing, shipping and login information! If you are having trouble please reach out to [email protected]
How does billing work?
Signing up for Yogi Surprise means opting into a membership that bills you every month. All subscriptions renew each month on the 14th, in advance of your next shipment. Boxes will start shipping around the 4th and 6th.
How do I receive a refund?
If you would like to receive a refund, you must request it prior to the start of order processing and shipping (the 3rd of the month). Refunds are unavailable for boxes that have already shipped. If you have missing items or the box is damaged, we’ll be happy to help you out!
To contact us, simply click ‘Submit a request’ on the upper right hand corner of this page! Or email [email protected]
I just joined, when will I be billed again?
Thanks for joining! Typically, re-billing happens on the 14th of the month, in advance of your next shipment (which will happen the following month between the 4th and 6th).
When do I get my first box?
Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO or FPO Boxes?
When should I expect my box?
Attention customers in Mexico, Central America, South Africa and Eastern Europe! It is possible that your box could go missing, be destroyed, or show up 1-2 months late. We unfortunately can not offer replacements or refunds for lost or damaged international shipments.
How do you ship your boxes?
For international shipments we use USPS First Class International Service.
What are your shipping limitations?
Attention customers in Mexico, Central America, South Africa and Eastern Europe! It is possible that your box could go missing, be destroyed, or show up 1-2 months late. We unfortunately can not offer
replacements or refunds for lost or damaged international shipments.
How much does shipping cost?
When does Yogi Surprise ship?
Yoga Retreat & Contest
How do I enter the yoga retreat contest?
When are the winners announced?
What does the prize consist of?
About the Box
Is Yogi Surprise Vegan/Vegetarian?
What are your product standards?
What's inside Yogi Surprise?
Why we aren't 100% vegan
When Patañjali wrote his 196 sutras that serve as the foundational text for Raja Yoga, he discussed five Yamas that define our relationship to the external world and those around us. Among those five Yamas is the principle of ahimsa, Sanskrit for “not to injure.” Today, some yogis interpret this as requiring not simply a vegetarian diet, but a vegan one, specifically excluding foods like eggs, honey, and milk.
At Yogi Surprise, we do not share this interpretation. This is not uncommon, and many yogis agree that veganism is not inherent in ahimsa.
Ahimsa is about non-violence and non-injury, not about the non-use of animal products. It’s clear that taking the life of an animal or isolating it to poor conditions violates ahimsa, but it does not hold that all things that are derived from animals are inherently violent or injurious. This depends on the conditions and sourcing of these ingredients. Thoughtful, conscious, and ethical animal ingredients do exist, and they are perfectly suitable for those who follow yoga and Patañjali’s five Yamas.
When including items that contain animal ingredients, we meticulously research the reality behind the product. We require all animal ingredients to be cruelty-free and humanely raised, as well as free from artificial hormones, GMO feed, or restricting cages or environments. Honey and insect ingredients must be sustainably harvested, bee-friendly, and, preferably, wildly collected (many sustainable wild collecting methods help prevent forest fires and support biodiversity by supporting pollinators, but “farmed” honey can also be performed ethically and sustainably).
With this understanding in mind, it becomes possible to both support our animal friends and enjoy and find nourishment in what they produce. There is balance in the concept of mutualism, where two organisms benefit from their shared relationship. In the same way that shrimps remove dead cells and mucous from the gills of fish, or how we rely on bacteria in our guts to maintain proper digestive health, we too can live symbiotically with other animals.
For more information or for questions about ingredients, please feel encouraged to contact us at [email protected]