HOW DO I CANCEL MY ACCOUNT?
CANCELLATION POLICY: If you are not completely satisfied with Yogi Surprise, you can cancel your membership and discontinue your monthly payments at any time.
In order to cancel before you are renewed for the next shipment, you need to contact Yogi Surprise prior to the renewal date on the 13th of each month. Please allow 1-3 business days for our team to process your request.
Email: [email protected] and we’ll respond promptly, in 1-3 business days.
If your membership has already renewed and you’d like to cancel an upcoming shipment, you must request cancellation by the 6th of the month to be eligible for a refund.
IF YOU DO NOT CANCEL PRIOR TO THE 9TH DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT. WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY ENTERED SHIPMENT PROCESSING, OR BEEN SHIPPED.
We’ll get back to you promptly, in 1-3 business days!
HOW DO I UPDATE MY ACCOUNT INFORMATION?
To update your account information, login using your email address and password, from here you can update your billing, shipping and login information!
If you are having trouble please reach out to [email protected]
HOW DOES BILLING WORK?
Signing up for Yogi Surprise means opting into a membership that bills you every month. All subscriptions renew each month on the 13th, in advance of your next shipment. Boxes ship early- to mid-month.
HOW DO I RECEIVE A REFUND?
If you would like to receive a refund, you must request it prior to the start of order processing and shipping (the 6th of the month). Refunds are unavailable for boxes that have already shipped, or are past this cutoff on the 6th (and entered shipment processing). If you have missing items or the box is damaged, we’ll be happy to help you out!
To contact us, simply email [email protected]
I JUST JOINED, WHEN WILL I BE BILLED AGAIN?
Thanks for joining! Typically, re-billing happens on the 13th of the month, in advance of your next shipment (which will happen the following month, early- to mid-month).
WHEN DO I GET MY FIRST BOX?
We ship once in the beginning-middle of the month, usually between the 8th and 13th. Sign up on or by the 12th to get the current month’s box! All orders processed on or after the 13th will ship the following month. You will receive a tracking notice once your box ships to the email address on your account.
DO YOU SHIP TO CANADA?
Yes! We now ship to Canada. It’s $15 extra for the Yoga Box or $10 extra for the Jewelry Box.
DO YOU SHIP TO PO BOXES?
Yes we do! Start your Yogi Surprise membership today!
DO YOU SHIP TO APO OR FPO BOXES?
Yes, we do! Don’t delay, join today!
Attention customers in Mexico, Central America, South Africa and Eastern Europe! It is possible that your box could encounter shipment errors, or take up to 4-8 weeks for delivery. We unfortunately can not offer replacements or refunds for lost or damaged international shipments.
Shipping is 100% free to our United States customers. For Canada & Mexico it’s an additional $15 for the Yoga Box and $10 for the Yoga Box. For everywhere else, we charge an additional $25 for the Yoga Box & $15 for the Jewelry Box.
HOW DO YOU SHIP YOUR BOXES?
Yogi Surprise is shipped via United States Postal Service (USPS) 2-3 day Priority Mail.
For international shipments we use USPS First Class International Service.
WHAT ARE YOUR SHIPPING LIMITATIONS?
Yogi Surprise ships now ships worldwide with an additional shipping fee!
WHEN DOES YOGI SURPRISE SHIP?
We ship all of our boxes early-mid month. Sign up before the 12th of the month to receive that month’s box. All boxes ship within 1-2 business days after your tracking has been provided to you. You will receive a tracking notice at your provided email when your box ships.
IS YOGI SURPRISE VEGAN/VEGETARIAN?
Yogi Surprise is 100% vegetarian and cruelty-free, however, we are not completely vegan. You may often find products that contain honey, beeswax, ghee (clarified butter/Indian superfood) or other animal derived products. Feel free to contact us and ask about our upcoming box (sometimes they’re 100% vegan).
WHAT ARE YOUR PRODUCT STANDARDS?
At Yogi Surprise, we strive to include only the purest, most natural and sustainable products. We never include products that contain GMO’s, synthetic or artificial colors, flavorings, sweeteners or preservatives. We’re also 100% vegetarian, cruelty-free and we aim to select 100% USDA Organic whenever possible.
WHY WE AREN’T 100% VEGAN
While you may find vegan items in Yogi Surprise, the box is not exclusively vegan. This can be confusing for some, and it’s important to understand why yoga does not require a vegan diet.
When Patañjali wrote his 196 sutras that serve as the foundational text for Raja Yoga, he discussed five Yamas that define our relationship to the external world and those around us. Among those five Yamas is the principle of ahimsa, Sanskrit for “not to injure.” Today, some yogis interpret this as requiring not simply a vegetarian diet, but a vegan one, specifically excluding foods like eggs, honey, and milk.
At Yogi Surprise, we do not share this interpretation. This is not uncommon, and many yogis agree that veganism is not inherent in ahimsa.
Ahimsa is about non-violence and non-injury, not about the non-use of animal products. It’s clear that taking the life of an animal or isolating it to poor conditions violates ahimsa, but it does not hold that all things that are derived from animals are inherently violent or injurious. This depends on the conditions and sourcing of these ingredients. Thoughtful, conscious, and ethical animal ingredients do exist, and they are perfectly suitable for those who follow yoga and Patañjali’s five Yamas.
When including items that contain animal ingredients, we meticulously research the reality behind the product. We require all animal ingredients to be cruelty-free and humanely raised, as well as free from artificial hormones, GMO feed, or restricting cages or environments. Honey and insect ingredients must be sustainably harvested, bee-friendly, and, preferably, wildly collected (many sustainable wild collecting methods help prevent forest fires and support biodiversity by supporting pollinators, but “farmed” honey can also be performed ethically and sustainably).
With this understanding in mind, it becomes possible to both support our animal friends and enjoy and find nourishment in what they produce. There is balance in the concept of mutualism, where two organisms benefit from their shared relationship. In the same way that shrimps remove dead cells and mucous from the gills of fish, or how we rely on bacteria in our guts to maintain proper digestive health, we too can live symbiotically with other animals.
For more information or for questions about ingredients, please feel encouraged to contact us at [email protected]
HOW MUCH DOES YOGI SURPRISE COST?
HOW DOES YOGI SURPRISE WORK?
Yogi Surprise is a monthly recurring subscription service, just like a magazine. We focus on finding the finest products to complement yoga practice, both on and off the mat! Each month, you’ll receive a new Yogi Surprise package in the mail filled with a new variety of pure, natural and sustainable goodies! To learn more read About Us.
HOW DO I SIGN UP FOR YOGI SURPRISE?
Signing up is easy and only takes a moment. Click here to join today!
CAN I INCLUDE A PRODUCT IN YOGI SURPRISE?
We’re always looking for new products to consider for our monthly packages. Please contact Support and we’ll get you in touch with our buyer!
DO YOU HAVE A PHONE NUMBER?
Unfortunately, we don’t offer phone support. We’re a small team and e-mail support allows us to be flexible and ultra responsive! In most cases we’ll respond within a few hours, but please allow 1-3 business days at most. If you have a question, please email [email protected]
HOW DO I CONTACT YOU?
If you couldn’t find any answers to your questions in our help center you can reach us anytime by clicking Support at the bottom of this page. Please allow at least 1-3 business days for a response (though we usually get back much quicker!).